Welcome to Viva La Vita, Corp. As a customer and user of the Viva La Vita, Corp (VLV, Corp.) family of companies (Viva La Vita, Corp., Couture Towel, www.CoutureTowel.com, and www.vlvcorp.com ), your trust is our most valuable asset.
We respect your privacy and take care to safeguard information in our possession. Protecting your private information is our highest priority.
VLV Corp. does not share customer information (including e-mail addresses) outside the VLV Corp family of companies unless it is necessary to provide you with products or services available from VLV Corp. We may also disclose information when you tell us to do so, to identify or contact users (each, a “User”), to protect your rights or the rights of VLV Corp. or as required by law. Any third-party companies we use to provide you with products or services are required to keep your information secure and confidential. In order to preserve your trust, we want you to understand what personal information we may collect form you, how we use such information, and the choices you have regarding our use of this information.
Categories of Information We Collect
We collect personally identifiable information through communications with you, or through the VLV family of companies, our manufacturers, or as defined above, whenever you interact with us. Some examples include
• Registering for a shopping account or Wish List on our website.
• Requesting a catalog or other content and communications from us.
• Subscribing to VLVcorp.com and Couturetowel.com E-mail Updates (our e-mail newsletter).
• Requesting that merchandise be sent to you or others, place an order with us.
• Interacting with our mobile sites, mobile applications and services.
• Communicating with you, or through the VLV family of companies.
• Working with our team who assist you with your needs and purchases.
• Connecting with other activities, services, features or resources we make available on our Site.
We may collect personal identifiable information, such as your name. If you purchase our products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
Non-personal Identification Information
We may also collect anonymous about you from other third parties, such as demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information from respond to a survey, fill out a form, to make our future service and marketing efforts more efficient, unique, and personalized just for you.
Information about your computer hardware and software may be collected by us. Certain information automatically and store it in log files. This information include: Internet Protocol (IP) addresses, date/time stamp, browser information, domain names, access times, operating system, Internet Service Provider (ISP), clickstream application, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Site.
Use of Web Browser Cookies
A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie. When you visit our website, we may use both a session and a persistent cookie.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through our public message boards, this information may be collected and used by others.
We encourage you to review the privacy statements of websites you choose to link to from our Site. So that you can understand how those websites collect, use, and share your information. VLV, Corp family of companies are not responsible for the privacy statements or other content on websites outside of the www.vlvcorp.comand www.couturetowel.com (“Site”).
How We Use Your Information
we use your personal information that we collected to conduct our business and to provide you with the best possible products, service, and experience. To best serve you, Viva La Vita, Corp. (VLV, Corp.) family of companies collect and uses your personal information for the following purposes:
• To improve customer service Information your provide help us respond to your customer service requests and support needs more efficiently.
• To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site We may use feedback you provide to improve our products and services.
• To improve payments We may use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other Site feature We send you information you agreed to receive about topics we think will be of interest to them. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
• To send periodic emails We may use the email address to send your information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our Site.
We do not sell, rent, trade, or lease its customer lists and personal identification information to third parties. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
We may share data with our trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support or arrange for deliveries. All such service providers, third parties who perform services on our behalf, are contractually restricted and are prohibited from using your personal information in any manner other than to provide these services and in helping us to provide you with the products and services available from VLV, Corp. family of companies and its affiliates and they are required to maintain the confidentiality of your information.
We may share your personally identifiable information with other members of the VLV, Corp family of companies and with service providers that provide support services to us or that help us market our products and services.
We may keep track of the website and pages our customers visit within VLV, Corp. family of companies, in order to determine what services are the most popular. This data is used to deliver customized content and advertising within VLV, Corp. family of companies to customers whose behavior indicated that they are interested in a particular subject area.
We may also, in certain instances, disclose your personally identifiable information, without notice, when we have reason to believe that it is necessary to identify you, contact you, or bring legal action to protect your rights or the rights of VLV, Corp and others. We may also disclose your personally identifiable information when you ask us to do so or if required to do so by law: (a) conform to the edicts of the law or comply with legal process served on VLV, Corp. family of companies, and the Sites; (b) protect and defend the rights or property of VLV, Corp. and its affiliates; (c) act under exigent circumstances to protect the personal safety of users of VLV, Corp., or the public.
One of our most valuable tools we have for building and maintaining our relationship with you is Personal Book. It allows us to better serve you in a number of ways, including keeping you informed on new arrival items, when your product will arrive, and notifying you about sales, special events or promotions of interest to you.
To best serve you, we record and access information in Clientele Book, including your name, address, telephone numbers, e-mail address, privacy preferences, and purchase history. All VLV, Corp. Salespeople and customer service representatives are expected to use Clientele Book in an ethical and appropriate manner. This includes only entering accurate customer information, voluntarily given by you to the person, for the specific purpose of entering it into Clientele Book or any other VLV, Corp-approved data device.
Clientele Book allows our Salespeople to follow through on our commitment to serving you in a professional manner, and we are dedicated to ensuring that the information you provide is protected and secure. Clientele Book is the property of VLV, Corp. and may be used for our related purposes only.
Security of your Personal Information
To secure your personal information from unauthorized access, use or disclosure, VLV Corp. uses the following:
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We do not knowingly collect personally identifiable information from any person under age of thirteen without prior verifiable parental consent. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
If we become aware that an individual is under the age of thirteen and has submitted any information to our Sites for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
Third-Party Advertising Partners
We use third-party service providers to serve advertisements (banners or links) on our behalf across the Internet.
These service providers may collect non-personally identifiable information about your visits to our website, and your interaction with our products and services. Such non-personally identifiable information is anonymous and does not include your name, address, e-mail address or other personal information. The anonymous information is collected through the use of a pixel tag (also known as cookies and action tags), which is industry-standard technology used by most major websites.
In addition to the anonymous information about your visits to our website, our service providers may also use the anonymous information about your visits to other websites to target advertisements for products and services available from us.
Your Information, Your Choice
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. You may opt-out of receiving any or all communications from VLV, Corp. and to update us with your information-sharing preferences, you may contact us using one of the following methods:
• Call 1-888-858-2188, or
• E-mail firstname.lastname@example.org, or
• Send your request to Viva La Vita, Corp, P.O. Box 1483, Newark, CA 94560
Fraud Alerts: Protecting Your Personal Information
You may come in contact with websites, e-mails or texts that try to lure you into providing personal information with the offer of any cash, checks, or gift card. We do not sponsor these offers nor are we affiliated with the promotion originators. If you become aware of any potentially fraudulent activity on a website or in an e-mail or text, please forward the information to email@example.com or call us at 1-888-858-2188 so that we can follow up. We take these matters, and the protection of our customers' sensitive information, very seriously.
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy to reflect company and customer feedback, and apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Viva La Vita, Corp.
P.O. BOX 1483
Newark, CA 94560
and are not intended to be exhaustive.
June 13, 2015.