Shipping Delivery Time
Most items ordered via Standard Delivery will arrive within 5-7 business days. Some items, including customized items and items shipped from locations other than our warehouse, may take longer. Want it in a hurry? 2-Day and 3-Day Express Delivery are available for an extra charge. We currently offer three shipping options within the United States. Depending on when you place your order, your tracking number may take one business day to become active.
|Contiguous U.S. Delivery||Alaska & Hawaii Delivery *|
|Standard||3-8 business days||5-10 business days|
|Priority||2-3 business days||4-5 business days|
|Express||1-2 business days||3-4 business days|
We offer $6.99 flat rate ground shipping on all domestic U.S. orders.
Shipping and Delivery Exceptions and Restrictions
• Unfortunately at this time we do not offer shipping and delivery to APO and FPO addresses.
• Rural domestic addresses require one or more additional days to deliver.
• All orders containing more than 250 units are not eligible for Express Shipping.
Delivery and Processing Charges
D&P is the charge for internet order processing, packaging, transport, and handling. Special delivery requests may include additional charges. Delivery times are not guaranteed but are to our best approximation and will vary with custom request. These requests may include, custom printing, gift wrapping, and international orders. Shipments and deliveries will only occur during business days. D&P is subject to change and is determined by order method such as those listed below:
Through standard delivery your order should arrive within 3 to 8 business days after shipping if order is placed before 12:00 noon (PST). This will be the standard delivery service unless expedited service is requested. A signature may be required.
Through priority shipping, your order should arrive in approximately 2 business days after the order is placed before 12:00 noon (PST). Orders placed on the weekends beginning Saturday after 12:00 noon (PST) and through Sunday will be processed Monday and should arrive within 2 business days after shipping date. This service is subject to change and will differ per area codes. A signature may be required.
Express Mail Delivery
Through Express Mail delivery your order should arrive within 1-2 business day after shipping if the order is placed before 12:00 noon (PST). You get your merchandise with overnight delivery to most U.S. addresses including P.O. Boxes. Express Mail orders placed on the weekends beginning Saturday after 12:00 noon (PST) and through Sunday will be processed Monday and should arrive the following business day. This service is subject to change and will differ per area codes. A signature may be required.
*Alaska, Hawaii, Puerto Rico, and Guam Deliveries
Orders placed to Alaska, Hawaii, Puerto Rico, and Guam may require a longer shipping and handling time. Your orders should arrive in approximately 5 to 12 business days after your order has been processed. A signature may be required. International Deliveries At this time, it is not possible to place international orders online for international destinations and U.S. territories. However, you may send an email with the item specifications or have an item purchased and shipped over the phone by calling our customer service number - 1.888.858.2188
• Restrictions: We are unable to ship to any international PO Box addresses. Express Delivery is not available.
• Our prices do not include duties, value-added taxes or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Custom office. Please keep this in mind when shipping a gift item to a destination outside the U.S.
Delivery Post Office Boxes
Delivery to P.O Boxes is available. Delivery to the P.O Box addresses will be done according to the USPS business delivery hours and business days. Delivery dates are Monday through Saturdays. Custom products may require additional processing time. Please feel free to contact our customer service phone line or email with any questions and concerns regarding the P.O Box Delivery or shipping time.
Drop Ship Items
Drop ship item orders will be shipped directly from the manufacturer to your shipping address. Drop ship orders are only available for high volume orders and offered through our corporate services. The drop ship items cannot be delivered to APO or FPO addresses. Boxes cannot be gift wrapped. Additional time will be required to process a drop ship order depending on quantities. Please feel free to contact our customer service phone line or email with any questions and concerns regarding the shipping time and cost.
Business Hours - 9:00 am to 5:00 pm (PST)
Customer Service Phone – 1.888.858.2188
Customer Service Email - customercare@CoutureTowel.com